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Privacy Policy

Last Updated: November 19, 2025

Luxorro LTD (trading as "Luxorro") operates this store and website (luxorro.com), including all related information, content, features, products, and services (collectively, the "Services").

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from Luxorro. We are committed to respecting your privacy and protecting your personal data.

1. Controller

For the purposes of the General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
Luxorro LTD
26 Glaserton Road, London, N165QX, United Kingdom.

2. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

We collect the following categories of personal information:

  • Contact details: Your name, billing address, shipping address, phone number, and email address.
  • Order information: Items you purchase, return, or exchange, and your shopping history.
  • Payment information: Credit card/debit card numbers and payment details (processed securely via our payment processors; we do not store full credit card numbers locally).
  • Device information: IP address, time zone, cookie data, browser type, and how you interact with the Site (e.g., pages viewed).
  • Account information: Username, password, and preferences if you create an account.

3. How We Use Your Personal Information

We use your personal Information to provide our Services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful Basis for Processing (UK & EEA Users):
pursuant to the General Data Protection Regulation (“GDPR”), we process your personal information under the following lawful bases:

  • Contract: When we need to perform the contract we are about to enter into or have entered into with you (e.g., fulfilling your order).
  • Consent: When you have given us permission (e.g., signing up for our newsletter).
  • Legal Obligation: When we need to comply with a legal obligation (e.g., keeping tax records).
  • Legitimate Interests: When it is necessary for our legitimate interests (e.g., fraud prevention, improving our website), and your interests and fundamental rights do not override those interests.

4. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

  • Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application.
  • Service Providers: We may share data with payment processors (e.g., Stripe, PayPal), shipping couriers (e.g., FedEx, DHL, Royal Mail), and marketing platforms (e.g., email marketing tools) to fulfill your orders and communicate with you.
  • Compliance with Laws: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

5. International Transfer of Data

Please note that your Personal Information may be transferred, stored, and processed outside of the country you live in. Specifically, as we use Shopify, your data may be transferred to Canada and the United States.
For our customers in the UK and EEA: We rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA) to ensure your data is protected when transferred internationally.

6. Your Rights

Depending on where you live, you have specific rights regarding your personal information.

For Residents of the UK and Europe (GDPR):

You have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete data.
  • Delete your data ("Right to be forgotten").
  • Portability: Ask to transfer your data to another service.
  • Withdraw Consent: Where we rely on consent to process your data.
    If you would like to exercise these rights, please contact us at support@luxorro.com.

For Residents of the USA (CCPA/CPRA):

You have the right to know what personal information we collect, the right to delete your data, and the right to non-discrimination for exercising these rights.
Do Not Sell or Share My Personal Info: We do not sell your personal information for money. However, under California law, sharing information with advertising networks may be considered a "sale" or "sharing." You may opt-out of this by contacting us or using the Global Privacy Control signal on your browser.

7. Cookies

We use cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also permit third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies, but you can choose to set your browser to decline cookies through your browser controls. Please note that blocking cookies may negatively impact your user experience on our site.

8. Marketing Communications

If you have opted-in to receive marketing from us (via our newsletter popup or checkout checkbox), we may send you emails or SMS messages about new products and offers.
You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email or by replying "STOP" to any SMS.

9. Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. We may retain certain information for longer periods if required by tax or accounting laws in the UK.

10. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

11. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

12. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@luxorro.com or by mail using the details provided below:

Luxorro LTD
26 Glaserton Road
London, N165QX
United Kingdom
Phone: (201) 477-8067‬